Our Opportunity:
Chewy is seeking a highly motivated, goal-oriented, dedicated IC Escalation Specialist to join our exciting and fast-paced team in Salisbury, NC.
Our team is growing, and we're looking for an equally passionate teammate about supply chain, e-commerce and career growth, an opportunity at Chewy may be a great match! This person will be someone who enjoys a fast-paced environment and problem solving. As a Chewtopian , this specialist will get to work side by side with hard-working, passionate, and highly motivated entrepreneurs and will be actively involved in many aspects of building the business and will not be limited by the small-minded bureaucracy typically found in larger companies. We are looking for someone who has the personality, passion, excitement and aim to succeed.
What you’ll do:
- Serve as liaison between the warehouse and various business groups to handle exception requests that impact inventory and customer experience
- Problem solve through a ticketing system for issues such as bin checks, product recalls, defective product, wrong item, expired product, and quantity checks
- Analyze exceptions that impact the business to reduce the defects going forward
- Communicate findings from various analyses to leadership team to drive awareness
- Use the site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational insights to improve WMS effectiveness
- Responsible for achieving all operational goals
- Ability to develop and share standard methodologies and documented processes across the shifts and network
- Create a positive team dynamic that encourages all employees in the FC to provide feedback and inspire change within the facility, adapt to the constantly evolving business, and stay focused on the customer experience
- Support and assist problem solvers from other departments
What you'll need:
- 1-3 years prior experience in a warehouse problem solving position
- Ability to prioritize challenging priorities with tight deadlines
- Strong quantitative and analytical skills required
- Excitement for working in a start-up environment with high level of ambiguity and change
- Metrics driven mindset
- Customer service obsession, with willingness to go above and beyond to satisfy customer needs
- Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership
- Proven ability to quickly adapt and drive the right results using data
- Highest levels of integrity and ethics
- Must be flexible to work weekends and/or nightshifts
- Strong working knowledge of Microsoft Word, Excel and PowerPoint
- Must be able to lift 50-75 pounds with or without reasonable accommodation
- Ability to work in both a team environment as well as independently, sometimes in ambiguous situations.
- Able to handle a fast-paced, changing environment workplace
- Ability to stand/walk up to 12 hours per day
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
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