Shuttle Operator

City of Kannapolis
City of Kannapolis

Kannapolis, NC, USA

Posted on Jul 12, 2026

Example of Duties


-Valid NC Class B commercial driver's license (CDL) with a passenger (P) endorsement
-At least 21 years old
-High school diploma/GED
Open until filled


ESSENTIAL JOB FUNCTIONS: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment of the position.

Shuttle Operator specifically includes:

  • Drive shuttle over specified routes or to specified destinations according to time schedules, complying with traffic regulations to ensure that passengers have a smooth and safe ride.
  • Park vehicles at loading areas so that passengers can board.
  • Advise passengers to be seated and orderly while on shuttle.
  • Perform daily pre-trip shuttle inspection.
  • Assist passengers, such as elderly or disabled individuals, on and off shuttle, ensure they are seated properly and answer questions about schedules or routes.
  • Load and unload passengers via accessible ramp as needed.
  • Handle passenger emergencies or disruptions.
  • Record information, such as maintenance logbook.
  • Listen to and sometimes address passenger complaints.
  • Ensure the shuttle route stays on schedule.
  • Account for all passengers before leaving the location.
  • Report delays or accidents.
  • Maintain cleanliness of shuttle.
  • Working independently to provide superior customer service to shuttle passengers.
  • Responsible for attentive operation of assigned shuttle in accordance with established safety protocols.
  • Shuttle Operator must possess and maintain a NC Class B commercial driver's license (CDL) with a passenger (P) endorsement for the duration of employment with a 3-year safe driving history verified by a NC Division of Motor Vehicles
  • This position has been classified as DOT regulated and is subject to random drug and/or alcohol testing.
  • Must be 21 years of age with a valid NC driver’s license.
  • Enforces rules and regulations at parks and facilities.
  • Performs routine cleaning and custodial duties.
  • Performs related tasks as required.

Typical Qualifications

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Working and detailed knowledge of the specific operation in one or more of the concentrated areas of this position is required. Some supervisory experience is preferred, or an equivalent combination of education and training. Must have the ability to get along well with others; and the ability to work unusual hours, especially nights and weekends. Must pass a drug test and criminal background check.

ACCEPTABLE EXPERIENCE AND TRAINING: High school graduate or GED; must be at least 21 years of age.

SPECIAL REQUIREMENTS:

  • Bus driver & Shuttle Operator must possess and maintain a NC Class B commercial driver's license (CDL) with a passenger (P) endorsement for the duration of employment with a 3-year safe driving history verified by a NC Division of Motor Vehicles

Other Necessary Requirements

JOB RELATED PHYSICAL ACTIVITY REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

This is light work requiring the exertion of up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects, and some medium work requiring the exertion of 50 pounds of force occasionally, up to 20 pounds of force frequently, and up to 10 pounds of force constantly to move objects; work requires reaching, walking, stooping, crouching, standing, lifting, fingering, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; visual acuity is required for preparing and analyzing written or computer data, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is subject to inside and outside environmental conditions.