Example of Duties
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HIRING RANGE: $23.78 - $36.87 hourly
$49,471 - $76,681 annually
Open until filled.
JOB SUMMARY
The Revenue Data Specialist performs responsible technical and administrative work supporting customer service, utility billing, revenue collection, and related software systems. Reporting to the Director of Customer Service, the Revenue Collection Data Specialist works under general supervision to monitor progress and achievement of key performance indicators. Furthermore, this role requires a balance of technical troubleshooting and direct customer interaction. This position ensures that both software and the financial process for collecting revenue run efficiently, combining technical expertise with strong collections management skills.
ESSENTIAL JOB FUNCTIONS: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment of the position.
- Analyzes billing, revenue, and usage data to identify trends and variances.
- Assists with system upgrades, user training, and documentation of software processes
- Monitors system performance and resolves technical issues impacting revenue collections
- Creates and prepares reports needed for billing software for other departments.
- Manage and maintain data improvement initiatives and system integrations.
- Ensures data accuracy for billing, compliance and reporting purposes.
- Assists with creating best practices and operating policies related to water and sewer billing and collections.
- Assists with the implementation of special projects as needed.
- Performs other duties as assigned.
Typical Qualifications
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REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
- Ability to spot inconsistencies in revenue reports, dashboards or CRM data.
- Knowledge of utility billing software systems.
- Understanding of revenue operations including enterprise sales, monthly billing, forecasting and KPIs.
- Understanding of data hygiene, validation, and maintaining accurate records.
- Basic SQL knowledge such as ability to query data from databases.
- Proficient in Excel or Google sheets.
- Ability to troubleshoot data discrepancies or operational issues.
- Ability to communicate effectively in person and on the telephone.
- Ability to work well with others.
- Ability to keep processes clean and replicable.
REQUIRED EXPERIENCE AND TRAINING
Bachelor’s degree in Information Management, Information Technology or related field. Three years of experience with software systems, billing services, data collection/support, and software integration in a professional setting. An equivalent combination of education and experience may be considered.
Other Necessary Requirements
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JOB RELATED PHYSICAL ACTIVITY REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. If requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
This position primarily operates in an office setting, performing mostly sedentary work. Physical activity related to this position may include constantly operating a computer and other office productivity machinery, such as a calculator, copy machine and printer, frequently moving about the office to access file cabinets, office machinery, etc. and communicating information and ideas so others will understand. Sufficient visual acuity is required to prepare and analyze data and figures and do extensive reading. May require physical exertion of up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to move objects. An employee in this position will not be substantially exposed to adverse environmental conditions.
