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Category/Area of Expertise: Retail Operations

Job Requisition: 553896

Address: USA-NC-China Grove-1460 S Main St

Store Code: Store 02650 Front End (7235928)

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The SCO Ambassador should move through the SCOs as follows:

SCO Located

No Customers Present

Customers Present

Between Registers

Stand between the grocery aisle and SCO location to guide customers to the SCO lanes

Engage with all customers as they approach and utilize SCO. Use the Mobile Attendant while moving fluidly through the SCO area watching for customer cues to assist.

Horizontal Corral

Be available outside the corral to engage customers to use the SCO

Be actively engaged with customers and move fluidly within the horizontal corral area watching for customer cues to assist.

Assist customers with cart needs, if a customer seems to be in need of a cart in the SCO area, retrieve one for the customer

Assist customers on how to use SCO properly including use of the hand scanner for a Fast and Easy checkout experience

React quick and assist customer needs to create a Fast and Easy checkout experience Show customers how to use the hand scanner for a Fast and Easy checkout experience

Monitor SCO as customers ring up groceries

Watch for BOB and proper scanning by the customers

Ensure the customer properly scans items and places them in the bag or appropriately places in the bagging area if no bag is needed

(Select Stores Only) After customers scan BOB items, place the Paid/Purchased sticker on one of the items on the bottom of the basket where it will be easily visible

When assisting a customer (approving a void, completing an age verification, etc.)

Always engage with the customer and make the customer aware, even when using the Mobile Attendant

Every approval should come with a conversation

Maintain a clean and stocked SCO area (bag supplies, receipt paper, trash, hand baskets, carts, etc.)

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