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Global Contact Services

gcsagents.com

Locations

Salisbury, NC, USA · North Charlotte, Charlotte, NC, USA

industry

Outsourcing/Offshoring

Size

201-1000 employees

Stage

Other

founded in

2001

We are customer service experts. Consider GCS when you need outsourced contact center support. We can staff and manage your internal center, operate a dedicated site for you, or manage your program in a blended or shared center. GCS is not your ordinary outsource provider or BPO. Our niche is customer service process in a call center environment. We meet any technology requirements and exceed CSAT expectations. Our friendly and professional CSRs are eager to help clients satisfy customers on every single transaction and conversation. We deliver quality service to your customers while bringing value and sanity to the client relationship. Why GCS? • Highest customer satisfaction scores in history for a NY-based client! • Benchmark Portal’s #1 large contact center in North America • Proprietary soft skills training certification endorsed by AGCCP and earns SHRM credits • Daily quality feedback to every associate, every day • Flat, upside down organizational chart for quick response • Growing organization with career paths for any associate • Average, yes average, management tenure is twelve (12) years • Unique workforce mindset (WFM) creating call center efficiencies Industries served: Retail & Consumer, Financial Services, Insurance, Federal & Local Government, Telecommunications & Cable, Hospitality & Transportation, Healthcare For information on how GCS can help your organization, call 704.647.9621 or visit www.gcsagents.com.

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