How You Will Make An Impact
- We are hiring an NPI Quality Assurance Engineer to lead product and process quality for our cloud operations in Salisbury. In this role, you will manage ISO 9001:2015 systems, develop control plans and quality gates from NPI through ramp, and apply data‑driven methods to prevent defects.
- This is a hands‑on role requiring strong engagement with production lines, manufacturing data, and advanced manufacturing processes for liquid‑cooled servers and racks.
- As the NPI Quality Assurance Engineer, you will ensure products, processes, and systems meet customer, regulatory, and internal standards throughout the full product lifecycle.
What will you do?
Customer Requirements Review
- Evaluate customer requirements in early phases and ensure compliance, including BOMs, specifications, and incoming quality criteria.
QMS Leadership
- Maintain and improve ISO 9001:2015 processes, work instructions, and records.
- Support internal audits and prepare for external/customer audits.
NPI to Ramp
- Identify CTQs, develop control plans, and complete PFMEAs.
- Perform MSA/GR&R, verify process capability (Cp/Cpk), and conduct FAI for new products.
- Capture and support lessons learned for current and future launches.
Liquid Cooling
- Define and enforce incoming quality criteria for liquid‑cooling assemblies, including pressure‑ and leak‑test limits.
- Maintain leak‑prevention protocols and sensor‑based monitoring.
- Validate coolant fill, purge, filtration, and cleanliness processes.
- Audit cooling and fluid‑handling operations to ensure quality, safety, and reliability.
- Lead CTQ analysis and support PFMEA and control plan development.
- Oversee equipment quality lifecycle, including qualification, calibration, troubleshooting, and upgrades.
In‑Line Quality & Yield
- Implement SPC on critical processes; monitor FPY, DPPM, and escapes.
- Deploy mistake‑proofing and lead containment when process signals drift.
Supplier Quality
- Support definition of incoming inspection criteria for NPI.
- Assist with supplier CTQ identification, material storage processes, and supplier qualifications.
Customer Quality
- Lead 8D/A3 investigations for returns and complaints.
- Drive CAPA implementation and communicate results to customer quality teams.
- Identify gaps and coordinate cross‑functional corrective actions.
Digital Quality
- Automate data flow from MES/ERP systems.
- Develop real‑time dashboards and alerts.
- Use control‑chart behavior to recommend corrective actions.
Documentation & Training
- Publish procedures and one‑point lessons.
- Train operators and technicians on CTQs, audit discipline, and error‑proofing.
- Translate customer and regulatory requirements into internal instructions and visual aids.
Success Metrics
- FPY/yield increases; DPPM reductions.
- Zero major audit findings.
- CTQs Green at launch.
- Verified CAPA effectiveness with reduced recurrence.
- Decreased COPQ with measurable savings.
- Reduced CCAR closure time.
Work Model & Travel
- On‑site role at Salisbury integration and test lines.
- Travel to suppliers and customers up to ~15–20%.
- Frequent collaboration with Manufacturing/Process, Test, SQE, NPI/PM, Industrial Engineering, and Customer Quality.
Education
- Bachelor’s degree in mechanical, Industrial, Manufacturing, Electrical Engineering, or equivalent experience.
Experience
- 5–8 years in Quality or Manufacturing Engineering for cloud/data‑center hardware or complex electromechanical systems.
- Hands‑on experience with ISO 9001:2015, internal auditing, PFMEA, control plans, PPAP/FAI, MSA, SPC, and 8D/A3.
- Proficient in Excel/Sheets and BI tools (Power BI, Tableau, Looker).
Preferred
- ASQ CQE or Six Sigma Green Belt.
- Experience with server/rack integration.
- Supplier development (APQP/PPAP) and customer‑facing quality experience.
- Familiarity with MES, PLCM, and ERP (SAP).
Physical Requirements
- Time on production floor; ability to lift 25–30 lbs. occasionally; PPE use as required.
What Can Jabil Offer You?
Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes:
- Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
- 401K Match
- Employee Stock Purchase Plan
- Paid Time Off
- Tuition Reimbursement
- Life, AD&D, and Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Pet Insurance
- Adoption Assistance
- Annual Merit Increases
- Community Volunteer Opportunities
, BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.
